Terms & Conditions

SITE USER OBLIGATIONS
These terms and conditions apply to the use of this website and all orders placed with Sian Hoffman and The Model Traitor. By placing an order, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.

The Model Traitor Goods: LEGAL

All The Model Traitor items and restraints are not intended for use by minors. Please ensure that these items are kept out of the reach of children. Additionally, www.themodeltraitor.com contains content that may be inappropriate for children.

The Model Traitor declines any responsibility for harm or damage caused by the inappropriate or incorrect use of our products. None of The Model Traitor products are intended to be used without the appropriate health and safety knowledge on the part of the user. It is always the user’s responsibility to ensure that our products are used in a safe and consensual manner, and not in a way that could cause harm to themselves or others.

Please refrain from using any items with brass, nickel, or metal components if you have allergies to these metals.

All customers must be 18 years or older.

The Model Traitor Signature Leather Restraints:

Leather is a natural material and will vary from hide to hide, as well as with use. Changes in colour and signs of wear are natural and should not be considered faults. Irregularities in the consistency and depth of colour in our ‘The Model Traitor’ Leather or Pony style leather restraints are part of the inherent beauty of the leather.

Due to the unique tanning process, some colour transfer may occur. We recommend avoiding wearing The Model Traitor leather accessories over light-coloured clothing.

ORDERS

All orders are subject to acceptance and availability. The Model Traitor reserves the right to cancel orders. In the event of a cancellation, customers will be notified via email shortly after the order is placed.

Please note that for priority orders, cancellations and refunds are not accepted.

For more information, please contact us by email at: info@themodeltraitor.com.

ORDER CANCELLATION

If you change your mind or have made a mistake with a transaction, please get in touch immediately with a request to cancel your order stating your reason why to: info@themodeltraitor.com. Often orders are packed and dispatched immediately therefore we cannot cancel orders if they have already been dispatched.

If your order was for a made to order or made to measure item, we are unable to cancel this if the item has already been put into production.

As a retailer we are charged a processing fee for every transaction that is paid via the Shopify platform and Paypal. If we issue a refund to the buyer, fees from the original transaction will not be returned to us therefore if we agree to refund you for changing your mind, we will deduct the transaction fees from your refund amount. We apologise for any inconvenience.

A restocking fee of 20% will be deducted from the cost of the items if a package is returned to us because of unclaimed delivery. Postage & Packaging charges are non-refundable.

DELIVERY FEES

Delivery charges are calculated at checkout and vary depending on the products and services selected.

Standard UK delivery: £8 on most items, except hosiery (£3.50).
Large items (e.g., spreader bars, riding crops) and high-value packages: £12.50 - £20.
Priority courier: Available at a higher price.

International delivery fees vary depending on the region:

Most small items: £25
Hosiery: £7.50
Large or high-value items (e.g., Riding Crops, Girdles, Corsets): £35+
Priority courier: Available at a higher price.

The Model Traitor reserves the right to change the listed prices without notice due to fluctuations in courier fees.

PAYMENT

We accept the following payment methods:

Visa / Delta / Electron
MasterCard, Eurocard
PayPal
Maestro
American Express
Other debit cards (with Visa or MasterCard logo)
Apple Pay
Google Pay (GPay)

Full payment must be received before your order can be processed. Once payment is received, we will confirm your order by sending an email to the address you provided on your order form within 48 hours (excluding weekends).

PACKAGING

The Model Traitor prides itself on the luxurious quality of its products, as well as their presentation and packaging.
All items are carefully wrapped in tissue paper, and select smaller items are presented in a black magnetic gift box. Packaging details are included in each product description.

The exterior of all parcels is plain and discreet, with no indication of the contents, ensuring your much-anticipated order arrives securely and privately.

DELIVERY

The Model Traitor aims to dispatch all in-stock items within 48 hours of receiving payment, excluding weekends and bank holidays. However, delivery times may vary depending on product availability, so please refer to the product description for specific availability details.

For items currently in stock:

UK orders typically arrive within 2–5 working days
International orders can take 5–14 working days

For made-to-order items, please allow 2–8 weeks for production. Lead times vary per product and are stated clearly in the product description. Many of our exclusive pieces are handmade by independent artisans, which may require additional time. After placing your order, you will receive an email update with an estimated delivery time, and we will notify you of any delays.

If you would like to discuss production timelines or have a priority request before placing your order, feel free to email us at sales@themodeltraitor.com.

All deliveries are dispatched via registered post and will require a signature upon receipt. We work with trusted couriers including Royal Mail, Parcelforce, FedEx, UPS, and other services. Customers may request private courier delivery (additional charges apply).

International deliveries are tracked and will also require a signature upon arrival.

Please note: during busy periods such as holidays (e.g. Christmas) or in the event of postal strikes, delivery times may be extended. We will contact you directly if any delays occur.

CUSTOMS & IMPORT DUTIES

Please note that all shipments outside the UK may be subject to import duties and taxes, which are applied once the shipment reaches your country. These charges are determined by your local customs authority and are beyond our control. Any additional costs for customs clearance will be the responsibility of the customer.

BREXIT

Customers in the EU may be subject to additional charges and potential delays. As the customer and importer of the goods, you are responsible for any import duties, taxes, or additional charges. These will be invoiced directly to you by the appointed forwarder.

Customs duties and taxes can vary between different European countries, and we are unable to predict the specific charges. For more information on potential charges specific to your country, we recommend contacting your local customs authority.

Please note: we cannot accept returns if the recipient refuses to pay the applicable customs charges, nor can we offer refunds in such cases.

VAT on EU Orders

As of 1 July 2021, items imported into the EU with a value of €22 or less are no longer exempt from VAT. This means that all goods sent directly from Great Britain to consumers in the EU will be subject to the local VAT rate in your country.

ITEMS LOST IN POST

All our parcels are fully insured and tracked. In the rare event that a parcel is lost in transit, we will gladly offer a refund or send a replacement. However, please note that postal services and couriers require approximately 30 days from the expected delivery date to complete their investigation and officially declare a parcel as lost before we are able to make an insurance claim. We will stay in communication with you throughout the process and work to resolve the issue as quickly as possible, but please allow up to 30 days for a refund or replacement to be issued in the event of a lost parcel.

DISCLAIMER

The Model Traitor has made every effort to display our products and their colours as accurately as possible on our website. However, we cannot guarantee that the colours you see on your monitor will perfectly match the actual colours of the products upon delivery.

All goods are subject to availability. If an item is out of stock before your order has been processed, we will notify you as soon as possible.

The Model Traitor reserves the right to make changes or corrections to the website at any time, without prior notice.

Return Policy

The Model Traitor is committed to providing an exceptional experience for every customer, and we truly hope you're delighted with your purchase. However, in the unlikely event that you're not fully satisfied, we'll do our best to resolve any issues.

If you wish to request a return or exchange, please contact us as soon as possible. All returns or exchanges must be initiated within 7 days of receiving your order. We’re happy to accept items for return or exchange, provided they meet the following conditions:

The item(s) must be returned in original condition and packaging. Please take care when opening your purchase.
Made-to-order, made-to-measure, and special orders are final sale and cannot be returned or exchanged. We will be happy to assist with any necessary adjustments to the fit.
Used items will not be accepted.
Knickers are non-refundable.
Stockings are non-refundable if removed from their packaging. We can only accept returns on stockings if they remain sealed in their original packaging.
We will not accept returns on items damaged due to improper care. Please be sure to read and follow all care instructions included in the product descriptions.

When emailing us about a return, please include your order number and the reason for return. Once we receive your email, we will provide you with the return address.

Return Shipping & Refunds

Please ensure that all returns are fully insured and tracked, as we cannot accept responsibility for goods lost in transit.

For international returns, it is essential that customs documentation is completed correctly, indicating the item as a return. Should customs charges be applied to the item upon arrival in the UK, we will not be able to accept it, and it will be returned to you.

Currently, we do not cover return shipping costs; these must be borne by the customer. Shipping charges will only be refunded in the case of a faulty item.

The Model Traitor will contact you within 48 hours of receiving your return (excluding weekends, public holidays, and bank holidays). If we accept your return, we will offer a refund via your original payment method, minus any delivery charges, or we will arrange an exchange as per your request. An email confirmation will be sent once your refund has been processed.

If we refuse the return, the item will be sent back to you.

MADE TO MEASURE CORSETS – Customer Responsibility

All made-to-measure items require your specific body measurements before production can begin. After placing your order, you’ll receive an email with detailed instructions on how to take your measurements.

It is the customer’s responsibility to provide their measurements within 6 months of placing the order. After this period, if no contact has been made, the order will be considered expired. At that point, no refund will be issued.

This policy is in place because materials may have been purchased and production time allocated specifically for your piece. If you get in touch after the 6-month window, we may still be able to complete your order at our discretion, but this is not guaranteed and may be subject to changes in pricing, fabric availability, or scheduling.

FAULTY GOODS

If you receive faulty goods, please notify us as soon as possible via email, post, or telephone. We ask that you return the item using a tracked shipping service, as we cannot accept responsibility for goods lost in transit.

Once we receive the returned item, we will typically arrange for a repair or exchange. Additionally, we will refund your return postage costs.

If you have any further questions, please don't hesitate to contact our customer service team at: info@themodeltraitor.com.

DATA PROTECTION

The Model Traitor is committed to keeping your personal information confidential and secure. Your name, email address, and any other personal details will remain completely protected.

We are fully compliant with the Data Protection Act and will never share your information with third parties without your explicit consent.

COPYRIGHT

All images on this website are copyrighted to their respective photographers and/or Sian Hoffman & The Model Traitor.

You may not, without our express written permission, distribute, commercially exploit, transmit, or store any part of the content in any other website or electronic retrieval system.

Any redistribution or reproduction of part or all of the contents in any form is strictly prohibited without the written consent of the copyright holder. We reserve the right to take legal action to the fullest extent of the law, including violations of intellectual property legislation.